If you or your gift recipient are unhappy with an item please contact our Customer Service department. Include your order number, name, phone number, e-mail address and description of the problem in the text of your message. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be valid. One of our customer service representatives will contact you within one business day. We will work with you to rectify the situation.
Damaged Goods:
If your order arrives damaged, we will send a replacement or issue a refund for the gift cost (excluding shipping charges). All packaging should be kept in case the shipping company needs to inspect the package.
Late Delivery:
If your order arrives late due to a shipping company delay, you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.
Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
Please see our SHIPPING POLICY for more information. | 
