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| OCCASIONS |
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| shipping policy |
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Orders placed by 2pm EST Monday-Friday, will ship via FedEx or UPS same day unless you choose otherwise. Orders placed after 2pm EST, Monday-Friday, weekends or holidays, will ship the following business day.
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| SHIPPING OPTIONS AND COSTS |
| Shipping Rates |
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| Shipping Method: |
| $9.95 |
$9.95 |
$9.95 |
$9.95 |
N/A |
| $12.95 |
$14.95 |
$17.95 |
N/A |
$48.00 |
| $16.95 |
$18.95 |
$20.95 |
$34.00 |
N/A |
| $34.95 |
$38.95 |
$42.95 |
N/A |
$59.00 |
| $49.95 |
$59.95 |
$69.95 |
N/A |
N/A |
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| Express Shipping Zones |
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Why is shipping rather expensive?
Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge.
If I use 2 Day or 3 Day Express shipping, is there a chance it will get there in one day?
FedEx can, at its discretion, deliver a day early. Sometimes customers love this, and sometimes they hate it. If you want it to arrive precisely on an important date, i.e., birthdays, anniversaries, etc., then please be advised that sometimes your order will arrive early.
To be absolutely certain that it won't arrive a day early, you need to ship using the "Standard Overnight" shipping method and select the requested delivery date during checkout.
Does FedEx require a signature for delivery?
Gifts that are sent to businesses require a signature. Gifts being shipped to residential addresses are normally delivered with no signature required.
At the driver's discretion, he/she will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information. We assume no responsibility for the packages that are left, although problems are almost unheard of.
We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery.
Why can't you ship to an APO/FPO address?
We have considered shipping to APO/FPO addresses but have found that there is no way to track delivery of packages or guarantee arrival of the packages to their intended recipient overseas. You are welcome to have an item ship directly to you and you can forward on to its final destination yourself.
Why is a $10 fee assessed if my package needs an address change?
PLEASE be certain of the shipping address before ordering. Fed Ex makes every attempt possible to get all packages delivered in a timely manner and will attempt on their own to locate a corrected address for a recipient, whether it is a missing apartment or suite number, different zip code or entirely new address.
They usually will not contact us unless they are unable to obtain the correct information on their own or the recipient is not at the intended address. For ANY large or small address correction, Fed Ex will automatically charge us $10 to make this correction. If we find that it was our fault in sending to the wrong address, we will not pass this charge on to you.
How will I know when my gifts have shipped?
Once your order ships, you will receive an email shipping confirmation that contains your FedEx tracking number
Do you deliver to hospital patients?
We recommend that you ship the package to the patient's home, a family member or a friend who can take it to the hospital. This is for your protection.
If you still wish to ship it to the hospital then you must use 2 Day or Next Day Air so the package is marked as a "priority delivery". If the patient has been discarged before the delivery, FedEx will have additional charges to re-route the package to another address. Thank you for your understanding with this matter.
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| SALES TAX |
| A sales tax of 7.5% is added to all orders shipped to North Carolina addresses. Sales tax is not charged on shipments to gift recipients outside North Carolina. |
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